Refund & Cancellation Policy
All RYEN CLOUD services are digital and activated instantly after successful payment. Because services are provisioned immediately, refunds are strictly limited and handled according to this policy.
Overview
All RYEN CLOUD services are digital and activated instantly after successful payment. Because services are provisioned immediately, refunds are strictly limited and handled according to this Refund & Cancellation Policy.
Eligibility and Timeframe
Refunds are allowed only within 24 hours of purchase. To request a refund, you must contact us at [support@ryencloud.com](mailto:support@ryencloud.com) with your order details within 24 hours of the transaction.
Non-Refundable Situations
No refunds will be given for service abuse, violations of the Terms of Service, DDoS attacks, activity facilitating illegal conduct, resource overuse caused by the customer, or accounts suspended or terminated for policy violations.
Non-Refundable Services
VPS, Dedicated Servers, and Proxy services are non-refundable once provisioned. Setup fees, add-ons, licenses, domain registrations, and renewal payments are also non-refundable.
Processing
Approved refunds will be processed to the original payment method within 5 to 7 business days. Processing times may depend on the payment provider, bank, or payment gateway used during checkout.
Chargebacks and Disputes
If a chargeback or payment dispute is filed, RYEN CLOUD reserves the right to immediately suspend the related service until the dispute is resolved. Abuse of chargebacks may result in permanent account suspension.
Denial of Refunds
RYEN CLOUD reserves the right to deny refund requests at its sole discretion where we reasonably determine the request does not meet the refund policy criteria.
Contact
To request a refund, contact us at [support@ryencloud.com](mailto:support@ryencloud.com) with your order details within 24 hours of purchase.